Privacy Policy

1. Data We Collect

We may collect:

• Chat logs and conversation history
• Journal entries and notes
• Mood-tracking data
• Account information (email, name)
• Device and usage analytics (anonymized)

This information stays encrypted and private unless you explicitly consent to share it with a therapist.

2. Encryption & Security

All data is encrypted using AES-256 standards and transmitted securely via HTTPS. We never sell or trade personal information. Our infrastructure follows industry best practices for data protection.

3. How We Use Your Data

• To provide and improve our services
• To generate AI insights and summaries
• To share with therapists (only with your explicit consent)
• To ensure platform security and prevent abuse

4. User Rights

You have the right to:

• Access your data anytime
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format

To exercise these rights, email us at support@helpappnow.com.

5. Compliance

Help.ai is committed to HIPAA, GDPR, and CCPA principles, ensuring full transparency and user control over personal data. We comply with applicable regulations in your jurisdiction.

6. Third-Party Services

We use trusted third-party services for infrastructure (Supabase), payments (Stripe, Apple, Google), and analytics. These services are bound by their own privacy policies and data protection standards.

7. Children's Privacy

Help.ai is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

8. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes via email or in-app notification.

9. Contact

For privacy-related questions, contact us at support@helpappnow.com.